OKRs vs KPIs: Driving bold outcomes and measuring steady performance

Investing in occupational health not only helps in managing absenteeism and cutting costs but also ensures businesses fulfil their legal and moral obligations. Ultimately, as Elaine Kerr writes, employers need to recognise – and be reminded – that OH services play a pivotal role in safeguarding the health, safety, and wellbeing of employees. To benefit from OKRs, it’s critical to focus on outcomes rather than outputs. Outcomes represent the change in customer/user behavior that occurs when customers select a product to get the job done. For example, if a company seeks to reduce call center costs, one output could be to change the user interface to improve usability, but the outcome would be a measurable reduction in customer support calls. Throughout his career, Mantri has secured several notable achievements in OTT TV streaming.

He achieved a 40% improvement in data processing efficiency and enabled real-time tracking of user activities, facilitating enhanced data-driven decision-making. His initiatives led to enhanced user analytics for millions of devices and a 30% reduction in errors through data quality initiatives. Mantri also highlights the necessity of collaboration between cross-functional teams for launching successful projects like the dedicated sports page, requiring a deep understanding of business requirements, technical capabilities, and user needs. He foresees the continued significance of cloud-based technologies, such as AWS, GCP, and Spark-based applications, in creating streamlined processes in OTT TV streaming. Arjun Mantri’s journey highlights the transformative potential of big data and AI in OTT TV streaming, setting new standards for efficiency, scalability, and user experience in the industry.

Building a morning huddle ritual will help make your team more effective by getting your team to vocalize what they are working on to their colleagues. The purpose of team Huddles are to drive employee engagement and to serve as a self-correcting measure to keep the company on the path toward achieving its goals. Ericsson is enabling an open ecosystem attached to the EIAP, providing key assets, services, and infrastructure that enable rApp developers to use the platform to develop high-value automation applications.

SLAs may include managing referrals, timescales for arranging appointments and when cases are closed. NHS Employers (2023) agree that organisations must ensure that what is expected of the OH service is clear and that regular monitoring is undertaken. KPIs and SLAs are critical for the success of OH services, and facilitating these allows for the contract to run smoothly as both parties understand the requirements to support the organisation (Paton 2012). Building a morning huddle ritual will help make your team more effective by getting your team to vocalize what they are working on to their colleagues.

NBS enlists Laing O’Rourke for Chorus improvements

Alternatively, an external OH service is managed by an outside company, such as the author’s OH service which will be implemented for Linton’s supermarket. It also gives everyone a chance to know what is keeping everyone busy and should add depth beyond what your team task management tool is giving you. The huddle meeting is quite simple and precise and to the point.

They can help a company manage absence and reduce costs, businesses have a legal duty of care to their employees and a moral obligation to help improve employee health and well-being (SOM 2022). GuerrillaV’s automation allows teams to continuously review and validate their data and deliverables in real-time, rather than waiting for a manual report or a CDE upload to identify issues, the pair added. You can foun additiona information about ai customer service and artificial intelligence and NLP. This real-time validation process ensures that errors are caught early, before they can escalate into larger problems. It’s also essential to align OKRs with broader business goals, or North Star metrics. For example, a North Star metric might be, “A 100% increase in active primary consumer checking accounts.” Related OKRs could focus on improving customer onboarding and engagement. To address the problem, the CEO shifts the business focus to outcome-oriented OKRs and sets new goals, such as increasing daily active users and boosting the percentage of users completing fitness goals.

The ultimate sanction – termination

Then divided by multiple reporting periods, in the context of a contract already having an acceptable margin, the KPI based framework has little influence. KPIs linked to payment are commonly used to encourage performance to at least the level of the contracted obligations. When dealing with public procurement, every tender stands on its own merit.

You should be able to look at different things at different times, and the vendor should be delivering. You can change points of measurement, though you might need to give some notice of the change. Poor performance in Year 2 leads to candid conversations and promises to do better. It’s just as likely there is little real investment by the contractor, with perhaps some limited improvement.

This has led to the new, but rapidly expanding rApp ecosystem that will further enhance network capabilities across various domains, including Network Evolution, Deployment, Optimization, and Healing with automation and AI as a foundation. The EACC rApp enables users to uncover and correct baseline Configuration Management consistency errors in the RAN network with the ability to rollback changes if KPIs are degraded. The introduction of EACC underscores Ericsson’s and Telstra’s commitment kpi for service manager to innovation and operational efficiency. Ericsson and Telstra have announced the successful trial deployment of Ericsson Intelligent Automation Platform (EIAP) in Telstra’s commercial network. EIAP is Ericsson’s Service Management and Orchestration (SMO) platform, which enabled the world first rApp deployment of Ericsson Automated Configuration Consistency (EACC). Information management consultancy Digital Guerrilla has launched a platform that offers data validation as a service.

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It also gives everyone a chance to know what is keeping everyone busy and should add depth beyond what your team task management tool is giving you. Organizations that align OKRs with broader business goals and use KPIs to monitor performance can stay focused on what matters most. When you craft outcome-oriented OKRs, teams can achieve meaningful progress that drives strategic growth and success. They measure performance in areas such as customer satisfaction, revenue growth and operational efficiency. OKRs are a goal-setting framework designed to focus teams on achieving ambitious and measurable goals. A typical OKR consists of an objective (what you want to achieve) and key results, which are the specific measures or signals that determine success.

SOM (2022) highlights that sickness absence can cost UK businesses in the region of £28.8bn per year and work-related ill health affects 1.3 billion workers in the UK. These include the financial, moral, and legal benefits of OH services to a business (Nicholson 2022). Society of Occupational Medicine (SOM 2022) concurs that a business case should provide stakeholders with valid, transparent, and compelling reasons for investing in OH services. When implementing an OH service within this large supermarket, much of the literature advises that a business case should focus on three main factors. Occupational health (OH) providers, as OH professionals will be well aware, support businesses in understanding the relationship between work and health (Nicholson 2022).

Ericsson Intelligent Automation Platform Successfully Deployed in Telstra’s Network

Among his most distinguished projects is the creation and rollout of a specialized sports page, aimed at offering users effortless access to both live and upcoming sports events. He also implemented real-time KPI processing, enabling his team to track and analyze user behavior in real-time. His collaboration with third-party providers to integrate data and optimize user analytics has been crucial for the functionality of millions of devices. Policies ensure that organisations are fair, inclusive and support trust between employees and employers. Some HR policies are necessary to ensure companies comply with laws, for example, a business with more than five employees must provide a written health and safety policy for their organisation (CIPD 2024c). Furthermore, Nicholson (2019) states that absenteeism and work-related ill health management are more easily managed with the support of OH services and clearly defined HR policies.

He consistently monitored and optimized large-scale data-consuming processes, enhancing overall efficiency. OH clinicians will use this legislation to provide appropriate advice and recommendations ChatGPT App to employers in managing ill health in the workplace (Oakley 2008). The emergence  of zoom has increased the workplace practices to involve a larger number of staff working remotely.

The huddle is not to plan your week or projects – that is what all the other meetings are for. An effective morning huddle is chance for your team members to share information with each other and deliver project status checks. The purpose of team huddles are to drive employee engagement and to serve as a self-correcting measure to keep the company on the path toward achieving its goals.

These advancements are revolutionizing user experiences by providing seamless access to live and upcoming sports events while enabling platforms to analyze and respond to user behavior in real time. As a result, the industry is witnessing unprecedented levels of engagement, efficiency, and customer satisfaction. Using an rApp to ensure that our desired network configuration is maintained demonstrates how we can provide a more consistent experience across our entire network.

If KPIs work, why doesn’t my contract?

Ashok P. Singh is a product coach, author and entrepreneur who helps companies simplify their agile software development and product development. Let’s look at some other examples of how to rethink OKRs with objectives that are driven by measurable outcomes. I was asked by a consortium, some years ago, to review an outsourcing contract. They were ChatGPT being hammered with service credits for underperformance. The contract was salvageable, but it would have taken investment across multiple service lines. Margins were already thin, and the consortium was unwilling to invest unless it could see higher returns through additional work that had been an enticement to contract and the best price.

It is a regular discussion in which attendees address key performance indicators and areas of improvement. The reality is that most performance regimes in B2G purchaser-provider, transactional contracts are simply too small to significantly influence commercial behaviour. They need something that makes the company’s management, and Board, sit up and pay attention. Discover how Arjun Mantri is revolutionizing OTT TV streaming through real-time KPI processing and dedicated sports pages. Learn about his achievements and insights on big data, AI, and cloud-based technologies in transforming the industry. Your goal is to check in with team members about what your day will look like.

FINANCIAL ANALYSIS

You need good relationships to have difficult conversations – and a dose of personal courage. Something better than the usual 6 or 12-monthly, platitude filled “strategic” relationship meeting. They look complex, scientific, but they are largely ineffective. There is also more to good contracting than a performance framework.

• As a result, the industry is witnessing unprecedented levels of engagement, efficiency, and customer satisfaction.
• It’s a regular discussion in which attendees address key performance indicators and areas of improvement.
• Furthermore, teamwork takes constant work and attention, using good communication and ensuring the individual wellbeing of each team member.
• Introducing daily huddle meetings is a great way to increase productivity, accountability, and team morale.
• The author successfully acquired Linton’s supermarket as a client to provide OH services by bidding during the tendering process.

NHS Employers (2023) define OH as a specialist service focused on improving the productivity of an organisation by investing in the health and well-being of their employees. The World Health Organization (WHO 2002) advocates that implementing effective OH services requires planning, good management, strategy, and vision. The introduction of OH services to a large supermarket, Linton’s, will be explored within the article.

OH nurses are governed by the NMC 2018 Code, which holds nurses to a professional standard and identifies that nurses should adhere to relevant laws and policies to safeguard those they care for (NMC 2018). Andrea is Senior Editor and Vertical Analyst of the Telco and Techco segment at The Fast Mode. She covers global telecom markets, operator revenue strategies and emerging business areas, and heads thought leadership development in areas relating to CSPs, MNOs, MVNOs, MVNEs and cable. Auditor/Auditors for KPI Green Energy Ltd is/are K A Sanghavi & Co LLP. In the main management, Farukbhai Patel is chairman and Rajvi Upadhyay is the company secretary for KPI Green Energy Ltd.

• He achieved a 40% improvement in data processing efficiency and enabled real-time tracking of user activities, facilitating enhanced data-driven decision-making.
• Making changes in organisations can meet some resistance; however, managing communication and considering change management should avoid significant resistance from employees (James and Lewis, 2020).
• His initiatives led to enhanced user analytics for millions of devices and a 30% reduction in errors through data quality initiatives.
• Your expectation should be that the entire contract works, all the time.

The daily huddle is a short meeting meant to occur every day so that the entire team can get informed and aligned on the work that needs to be done. It’s a regular discussion in which attendees address key performance indicators and areas of improvement. The trial deployment of the Ericsson Intelligent Automation Platform (EIAP) in Telstra’s network represents a significant milestone. By integrating advanced AI and machine learning capabilities, EIAP will enable CSPs to deliver superior network performance, enhanced automation, and improved operational efficiency. This trial deployment marks an important step toward the future of autonomous networks, reinforcing our shared commitment to delivering seamless, reliable experiences for end users.

Most companies wield powerful tools to measure progress and success, including key performance indicators (KPIs) and objectives and key results (OKRs). But organizations use OKRs and KPIs in different ways for different goals. Arjun Mantri, a seasoned data engineer and software development expert, has made significant contributions to the field of OTT TV streaming. His achievements, impact, and insights offer a comprehensive look into how big data and artificial intelligence (AI) are shaping the future of streaming services.

They get to discuss pressing issues that need to be discussed briefly, and then they get back to work. Talk to us about a program to develop your team, or for advice on structuring contracts that deliver successful outcomes. This is a model that motivates management and Boards well beyond traditional salami sliced KPI based performance-payment frameworks. A contract has mutual obligations, and you must create the conditions for the vendors success. Do not be the cause of the vendor missing their performance outcome. The contract is extended for another term and the process repeated at the end of the extension period.

If poor performance continues into Year 3 the buyer decides not to extend and seeks approval to return to the market. In conclusion, this article has explored the strategies essential for effectively managing an OH service. It has explored the introduction of OH services at Linton’s supermarket, emphasising the advantages they offer to the business.

The leverage of the loss of 3-4 years of a committed contract is powerful. Depending on contract size, they may also have to report to investors, and I’ve seen such reporting influence share price. Here’s one approach that we have used that leverages the likely full term of the contract for a better price and delivers more leverage over lacklustre performance. The vendor accepts some responsibility, but conversations with senior executives address misunderstandings, contributory factors, faults on the buyer’s side, and perhaps some allowance is sought for an over-enthusiastic contract manager.

Those KRs are time-bound and focus on quantifiable actions that lead to better collaboration and faster implementation, which are desired results for an agile transformation. Craig and McKeon (2015) support that leaders should combine their leadership skills with organisational policies and practices, this ensures teams feel supported, perform better and promote open communication. Making changes in organisations can meet some resistance; however, managing communication and considering change management should avoid significant resistance from employees (James and Lewis, 2020). An action plan specific to the organisation can be a helpful tool when commissioning an OH service. Action plans are good practice and allow the employer and OH provider to agree on what is required to support business goals (Paton 2012).

A rare occurrence requiring “material” breach, as it increases risk and causes extra work. The next level sanction is not to exercise an optional extension. The more KPIs involved the less the collective impact on margin, making the effect even weaker.

While not all conflicts are negative, they can fester; therefore, they should be resolved as early as possible (CIPD 2024b). HR policies should be used to manage equality, diversity, bullying and harassment; these policies are important and should remain visible across the business to promote respect and positive attitudes (CIPD 2024b). Ronquillo, Ellis and Toney-Butler (2023) suggest that a leadership style involving a collaborative, dynamic and multifaceted approach has been proven to be the most effective way to successfully manage a team. Craig and McKeon (2015) agree that great organisations are formed when team dynamics are positive, and teams are most productive when they feel supported and understand their purpose. Furthermore, teamwork takes constant work and attention, using good communication and ensuring the individual wellbeing of each team member. The NMC (2018) states that all nursing professionals must ensure that data, including medical records, are kept securely and that all clinical records are clear and accurate.

The key to finding performance measures that work, and contracting frameworks that deliver, requires intellectual agility and the knowledge to see the world from the vendors perspective. That knowledge is powerful, and hard to come by if your professional life hasn’t exposed you to the commercial world. Consider awarding a 10-year contract at the outset but create the right to terminate early for non-performance. It is often a tedious negotiation point but any reasonably competent vendor will ensure that reasonable performance on their part will return an acceptable commercial margin and not be subject to the performance regime.

Thornbory and Everton (2018) observe that one weakness of clinical audit is that it can become a meaningless exercise if the methods or standards used to assess the work are not relevant to practice. The purpose of monitoring quality and conducting audits is to assess need, measure quality and identify gaps in knowledge. Any audit should be used as a tool to improve practice and should be measured based on a set of standards or criteria (Thornbory and Everton 2018). To provide a robust, safe, evidence-based and effective OH service, quality management systems and audits are vital. The author successfully acquired Linton’s supermarket as a client to provide OH services by bidding during the tendering process. According to the government’s Work and Health Unit (WHU 2019a), 63% of OH providers conducted some form of marketing; however, targeted marketing was rare and found mainly in sectors requiring legal requirements, such as engineering industries.

He developed and maintained the data platform for various devices, seamlessly integrating data from major streaming services. He implemented Airflow DAGs to track user activity and monitor large-scale data-consuming processes. Additionally, he collaborated with third-party providers to integrate data and optimize user analytics for millions of devices.

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