The gamer from Germany got a problem with a canceled put out of €150, which had maybe not become reimbursed. Despite numerous questions to call home Assistance, she received contradictory responses no position of her refund. She felt this situation expressed deliberate ripoff by gambling establishment.
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The player out of Germany had asked an immediate and you will long lasting closing away from her membership to your August 8th on account of gaming dependency, that has been verified because of the acknowledgment. Yet not, the newest local casino had approved a deposit from €300 24 hours later, along with her membership remained open. The brand new complaint is actually resolved following the local casino affirmed the account are forever finalized and recognized the newest mistake inside the handling the new deposit. The player try informed you to the woman reimburse request had been investigated, and she after marked the new ailment since the fixed.
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